Royal Holloway, U of London

Operations management is concerned with the design, planning and control of operating systems for the provision of goods and services. This course will provide the student with an insight not only into the tools and techniques used in the development of operational systems but more importantly into the factors that affect the choice of operating methods. The course examines the different approaches to the planning cycle (product development, operating system and facility design) with reference to the strategic aims of the organisation. It also looks at the many different production control techniques: capacity planning, push and the Japanese perfected pull (just-in-time) systems and their effect on the effectiveness and efficiency of the organisation. Learning Outcomes: Identify strategic factors implicated in the choice of operating methods Debate the merits and limitations of specific tools and techniques, and their implementation Explore the development of manufacturing and service operations management as a subject and to outline the strategic concerns involved in operations decisions Understand the activities of planning and control as the means of matching supply and demand Become conversant with the different approaches to inventory management Understand quality and the evolution of the differing approaches to its management in practice
Required Materials: Click here for the reading list system
Technical Requirements:

Teaching & Learning Methods:
The total number of notional learning hours associated with this course are __150____
Lectures 20 hrs
Practical Classes and Workshops 9 hrs
Guided Independent Study 121 hrs

Formative Assessment and Feedback:
Workshop - verbal feedback

Summative Assessment:
Multiple Choice Questions - 60 minutes - 30%
Online Assessment - 120 minutes - 70%